We are an Appointed Representative to Balen who are insurance brokers to a wide range of insurance and investments. Together we provide a proactive incident management. This means that the burden is lifted and shared immediately you report a possible claim. We will assist in conjunction with the insurers to help defuse a potential claim and work towards avoiding a claim situation.

 

We regulated and authorised by the Financial Services Authority for General business and H & L Balen are registered under the Financial Services Authority for Financial Services business and are required to follow high standards of professional conduct and the legislation we are under requires stringent financial checks and controls on an annual basis

 

Support when you need it

Claims Handling


It is essential that we are notified immediately of any claims, or circumstances which could give rise to a claim. When you notify us, you must include all material facts concerning the claim. Your policy wordings will describe in detail the procedure and conditions in connection with making a claim. In addition to providing a claims handling service we will:

  • Employ due care and skill if we act on your behalf in respect of a claim.
  • Provide you information about how to handle complaints and potential clashes.
  • Give you guidance on pursuing a claim under the policy, if required.
  • Handle claims fairly and promptly and keep you informed of their progress.
  • Inform you in writing if we are unable to deal with any part of a claim.
  • Account to you, without avoidable delay, once a claim has been agreed and settled.